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Meet The Team

Ray McLennan

Ray McLennan
Owner and Managing
Director

Since his first visit to India in 1975, Ray has been involved with Books from or about Indian Philosophy, culture, history, wildlife, geography, etc etc. “Whether as a student, seller, publisher, or currently as a wholesale distributor to the world's book trade, I am deeply interested in knowledge India has to offer the world, and particularly through It’s rich literary heritages and as an educational centre for the past thousands of years. No other country on planet Earth has such an old and varied tradition of the written word, which still sits as the foundation of its culture till the present day.” Ray had travelled to India around 70 times when he stopped counting, trading in a wide cross section of products before settling on Books being the most satisfying product. Publishing combines perfectly with his passion for wildlife photography, and exploring India’s jungles and national parks, in search of the endless variety of flora and fauna in remote areas all over the subcontinent of modern day India.

Today, his overview of all the companies activities are focused on developing the ongoing selection of publishers, titles, authors, and subjects to offer to customers worldwide. “We are pushing new developments all the time. Adding new titles to our selection is a priority. We are currently adding over 500 new titles to the world’s book trade records, every month, every year.”

As the owner of 100% of the company, it is totally down to him to keep the company as efficient as possible, control the expenses, and maximise the sales. We want to sell as many of each title as possible, and as a specialised wholesale distributor of Indian publishing, we estimate that around 75-80% of all Indian publishing sold in the UK, is sold by Motilal (UK) Books of India. Born in New Zealand. Ray has been settled in the UK since 1975, and “can survive in 5-6 languages.”

Contact Ray: 01727 761 677 or ray@motilalbooks.com

 

 

Ray McLennan

Ross Thurston
Office General Manager

Ross joined the company in 2013, adding much needed experience in business management from his years in catering and food wholesaling.

He deals with all orders for Amazon and the major UK wholesalers, adding arrivals into stock, allocating against orders and adding to stock.

Ross also oversees a running inventory throughout the year to keep stock records as accurate as possible when 8-10,000 books a month are moving through our hands.

As the office General Manager Ross works closely with Ray and Barbara to get stock in and orders out as quickly as possible week after week.

Married with one son, Ross is a keen sports follower, having represented the county in three sports as a younger man, his energy and enthusiasm help The company maintain a strong customer service ethos.

 

 

Ray McLennan

Nancy Willingham
Order Administrator

Nancy enters all incoming stock into our computer system. each every week. She separates the orders between Amazon UK, Amazon USA, and non Amazon. After each delivery is matched to the waiting orders or allocated to stock, she then raises invoices for the Amazon outlets, and when time permits her then analyses how long it takes for the average order to be supplied and what percentage of all orders made are completed.

Most customers cancel all unfilled orders after two months. “We recommend allowing for three months as there are sometimes books coming from small or inefficient publishers, in the far corners of India for example. Ashrams and government departments are notoriously slow, but even the big Delhi publishers take at least 1-3 weeks to deliver to our office in Delhi. There we have around 25 employees to shrink wrap, pack and invoice all our orders. They arrange at least 2 shipments a week to us, with other shipments to Amazon USA, and the many other customers we have all around the world. 3-4 times a year we have a large sea shipment of titles we sell in large quantities. My primary target is to maximise the percentage of orders supplied to our customers, both big and small." Nancy grew up in nearby Radlett and lives locally.

Contact Nancy: 01727 761 677 or nancy@motilalbooks.com

 

 

Ray McLennan

Vishva Maurier
New Title Promotion

Vishva lists every title from the 650 Indian publishers we represent, with the world's book trade. These records are used by all the worlds’ bookshops, Academic libraries, public and government libraries, websites, and accessed by all search engines. The key elements are all needed for any book to have sale success. Other information would be helpful to make it sell better, but those items are vital for sales success.

“We use publishers catalogues, advance information sheets, websites, and excel spreadsheet lists to collate all the information needed for each title,” explains Vishva. The better the quality of the listing, the more professional is the impression of the title and the publisher. This information, particularly the description, are vital to each book being found by persons using the search engines to find each book. My job is to make each book easy to find, and easy to order. An average of 5000 new titles are released every week in the UK, so our titles have a lot of competition." Born in Switzerland, Vishva lived in India for 25 years and speaks Hindi as well as French and English.

Contact Vishva: 01727 761 677 or vishva@motilalbooks.com

 

 

Ray McLennan

Barbara Doffman
Customer Services
Manager

Barbara is the first point of contact for all orders, quotation requests, availability requests, and communicating all that with our Office in Delhi. Barbara picks up orders all day, from e-mail, post, telephone, fax, EDI, and the sophisticated tele-ordering link we have with all the bookshops and libraries in the UK.

"Each day we pick from our stock whatever we hold, and then place an order with our Delhi office for everything else. We find that around 20-25% of orders can be supplied from the 6000 titles we keep in stock.

We track each order until it arrives and is despatched, or we have to report it as out of print permanently or temporarily. With the 90,000 books sold in 2011, there is a lot of co-ordination needed, and particularly with our biggest growth area, international academic book supplies. At the end of each day, we send an order to Delhi and we send our latest stock record to trade buyers who order from it." Barbara was born and raised in North London and is Ray’s partner.

Contact Barbara: 01727 761 677 or barbara@motilalbooks.com

 

 

Ray McLennan

Arcana Smith
Independent and Chain
retailers, UK and Export

Arcana deals with a lot of small orders, usually special requests from individuals who walk into a book shop or library and asks for one copy of something. She also co-ordinates all shipments to Amazon.com in the USA, with shipments to them every 2 weeks. We have occasional private buyers, but no more than 1-2 a month. Around half of Arcana’s time is taken up with specialist academic book buyers from Africa or the Middle East, wanting a quantity of just a few titles for university level study.“India is exceptional for top titles on medicine, computer science, engineering, and philosophy, and are much cheaper than the equivalent subject from a UK or American source.”

She also looks after the filing of the stock and specialist websites that require stock daily, to fill their orders. They buy only from what we have in stock and don’t want to wait at all. Arcana also liaises with the post office and the 3 courier companies we use regularly, according to the cost of each delivery and destination. Arcana was born in the Philippines and now lives in the local area where her son attends secondary school.

Contact Arcana: 01727 761 677 or arcana@motilalbooks.com

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